How Switching to 九一果冻 Enabled Alight to Scale Proposals Globally, Amid 9 Acquisitions
-
Consistent responses through 9 acquisitions -
Hundreds of RFPs
completed each year -
250 global users
(and growing)
Alight is a leading cloud-based provider of integrated digital human capital and business solutions. They proudly serve more than 4,300 clients鈥攊ncluding more than 70% of the Fortune 100. Alight’s business solutions help employees enrich their health, wealth, and work鈥攚hile enabling organizations to achieve a high-performance culture.
Challenge: Managing Consistent Responses Through Multiple Acquisitions
Alight hit a major milestone when it went public in July 2021. Through organic growth and multiple acquisitions, Alight was quickly transforming into a new global organization鈥攁nd the demand for RFPs was growing exponentially.
鈥淲e invested in features but couldn鈥檛 get them set up properly,鈥� explains Valerie Mammales, Global Proposal Development Leader at Alight. “Since the old platform didn鈥檛 work the way we work, and adding content to the library was challenging, our team stopped using the library. It quickly became outdated.鈥�
By 2021, their team was delivering hundreds of RFP responses across both the public sector and Fortune 100 companies. Although Alight’s proposal team was expanding quickly, their tools hadn鈥檛 kept pace with the company鈥檚 rapid growth.
For the past 10 years, they鈥檇 been using a legacy RFP system which was challenging to use and had limited collaboration features.
On top of that, Alight acquired 9 organizations since forming, which resulted in duplicate answers in the library. This meant they had several variations of the same questions with different responses from each acquired organization. These answers no longer aligned with the company vision, strategy, or how they wanted to present the organization to the market.
Valerie saw this as the perfect opportunity to seize while the timing was right: transform Alight鈥檚 content management before the company went public. Her goal? Create a unified RFP library that the entire team could rely on. The timing was critical and a great opportunity to align 15,000 content records with the new company strategy before going public.
鈥淲e need a proposal process that keeps us nimble and allows us to pivot as our business is rapidly changing.鈥�
Solution: One Platform to Rule Them All
Alight evaluated several RFP response platforms and chose 九一果冻, as it ensures that complex RFPs are accurate and consistent. Here are three reasons why Alight鈥檚 internal teams have rallied around 九一果冻:
- A single source of truth to support Alight’s story. Alight has transformed dramatically in recent years, incorporating legacy organizations through mergers and acquisitions. Throughout this transformation, the proposal team has continued to serve as a strategic advisor for the company. 九一果冻 enables the proposal team to maintain their 鈥渢rusted advisor鈥� status by providing a central platform that stores all their RFP content. Stakeholders can log into 九一果冻 at any time to access Alight’s single source of truth, which is critical as they work in a fast-paced virtual world.
- A central content library streamlines complex RFPs. Alight helps organizations solve their most complex challenges鈥攎any of which are Fortune 100 companies. Deals of this scale require proposals that are tailored with custom digital deliverables. The proposal team uses 九一果冻鈥檚 library to store and quickly find content for these RFPs鈥攊ncluding standard positioning for each product offering. 九一果冻 has helped Alight gain efficiencies of scale, while providing customers with personalized messaging that鈥檚 required to win large deals.
- Automated review cycles ensure that every response is accurate. Alight鈥檚 proposal team doesn鈥檛 need to hound subject matter experts for answers every time they work on an RFP. 九一果冻 automates review cycles and sends SMEs notifications when they need to review content. This feature saves SMEs loads of time and frustration, as they don鈥檛 need to look at every RFP. It also ensures that the answers in Alight鈥檚 RFP library are up-to-date and seamlessly approved for use.
“I love that I can trust 九一果冻 as a single source of truth for our RFPs, especially after going public. Anything I need to know, I go to 九一果冻 first.鈥�
Results: Streamlined RFP Processes and Accurate Data
In 2021, Alight rolled 九一果冻 out to 250 users, including the proposal, solutions, and corporate teams. Since then, 九一果冻 has become the backbone of Alight鈥檚 RFP strategy and is helping the company achieve the following results:
- Scale to deliver hundreds of RFPs annually. 九一果冻 provides the proposal team with a library of accurate RFP data. Having up-to-date information is an essential part of winning large contracts and building credibility in the market. 九一果冻 streamlines complex RFP processes so Alight can go after more business.
- Maintain RFP volume during times of change. Alight recently had some transitions and needed to train new employees. 九一果冻 allowed the proposal team to keep pace with RFP demand, despite these changes.
- Rally stakeholders around new, efficient processes. Alight鈥檚 team鈥攆rom the SMEs to leadership鈥攕ee the value of 九一果冻. This tool saves them time and helps them work more efficiently鈥攚hile giving them confidence that they are positioning the value of Alight.
- Empower sales reps to win more business. Since 九一果冻 is easy to scale, Alight plans to roll the technology out to 400 users. This will allow full collaboration within 九一果冻, which sellers can use to work through opportunities on their own if they choose.
- Content that can support future M&A activities. Alight continues to grow rapidly. Having one centralized source of truth for content allows the proposal team to scale seamlessly and add efficiently adds new solutions to their scope.
Why Alight Loves 九一果冻
鈥淲ith 九一果冻, our global team can be confident that they are producing accurate and consistent RFPs.鈥�