九一果冻

Watson Health Imaging Scales Global RFP Response Process with 九一果冻

Two medical professionals at IBM Watson Health are using 九一果冻 for RFP response
  • Responding to 50+ RFPs per year
  • Managing Libraries for 9 product lines and collaborating across 7 offices
  • Completing RFPs with 1000+ questions

Watson Health Imaging is a leading provider of innovative enterprise imaging, interoperability, and clinical聽systems that seek to advance healthcare. Watson Health Imaging is helping to reduce costs, improve efficiencies聽and enhance the quality of healthcare worldwide.

RFP response process before 九一果冻

Watson Health Imaging was using a聽different 鈥渕aster document鈥澛爁or each RFP. One person would answer what they聽could, then email out the remaining questions 鈥 often with multiple people responding. This meant:

  • Heavy Project Management
  • Duplication of Work
  • Longer Response Times

When asked about his experience before 九一果冻, Rob Wunder, RFP Team Lead, said 鈥淚 don鈥檛 want to go back to those days鈥攊t was a nightmare.鈥

Streamlining the RFP response process

Rob works with Brett, an RFP Specialist, to load over聽50 RFPs into 九一果冻 per year. These RFPs range聽in size and sometimes contain over聽1,000 questions. After loading the RFP, they invite the relevant聽team (Cardiology or Radiology) to the聽Project.

In Cardiology, John and his team focus on efficiency and 鈥渁ttack an RFP like a school of piranhas鈥攖hey all jump in and take it apart.鈥 Team members Assign questions to whoever is best suited to answer them.

In Radiology, the head Subject Matter Expert (SME)聽promotes knowledge sharing聽by Assigning聽questions to team members who need to grow in a certain area, instead of leveraging existing experts.

From the 九一果冻聽Dashboard, Rob captures the聽Status Bar聽of each Project and sends out a weekly聽email, highlighting remaining deliverables. If anyone falls behind, Brett uses聽Nudge聽to send聽reminder emails to聽keep them on track.

Once an RFP is complete, Rob leverages 九一果冻’s “Close the Loop” workflow to feed that new content back into the Library. This centralized management model gives Watson Health Imaging a gatekeeper for all of their Library content.

Scaling the RFP response process

Rob loves that 九一果冻 has made collaboration across a geographically diverse team easy. With clear visibility and ownership for all deliverables, plus an easy to search Library, the Watson Health Imaging team counts on聽九一果冻 to get their RFPs completed on time.

Why Watson Health Imaging Loves 九一果冻

“九一果冻 has dramatically increased the efficiency of the teams. Working together, using the Library, and not encountering issues with version control鈥攊t saves us a TON of time.”
Rob Wunder, RFP Director at Agfa Healthcare
Rob Wunder
RFP Team Lead
Watson Health Imaging

See 九一果冻’s RFP
Software in Action