iovation Cuts RFP Response Time in 1/2 with 九一果冻’s RFP Software


Iovation is a comprehensive device intelligence suite created to detect and prevent fraud as well as secure your business at every contact point. Used by thousands of fraud experts and risk managers all over the globe, Iovation helps reduce the probability of fraud and abuse of online channels, identify legitimate and trustworthy consumers, as well as determine and address fraudulent events that occur inside their organization.
RFP and Security Questionnaire response process before 九一果冻
When Tanner Volz, Technical Content Manager, first started at iovation, the company鈥檚 process聽for responding to RFPs and Security Questionnaires was not designed to keep up with the rapidly聽increasing volume of new opportunities. Much of the process relied on volleying questions back and聽forth over email, and then manually merging everything back together.
Why iovation chose 九一果冻’s RFP software
Once Tanner started exploring RFP response software, 九一果冻 stood out. 鈥淚 looked at other solutions聽that were older and more complex. I was immediately turned off by that. I liked that 九一果冻 was simple.聽It was focused on solving one problem and doing it well.鈥 Tanner remembers seeing that 九一果冻聽鈥渞eined in the chaos that RFPs are plagued by.鈥
Leveraging RFP response automation
After importing an RFP, the team runs Magic, 九一果冻鈥檚 automation tool, to pre-populate as many answers as possible with content from their Library. When running Magic, they use Category filters to search through their 鈥済olden鈥 responses first. In a standard RFP, 50-80% of the questions are now auto-filled with Magic. In Risk Assessments or Security Questionnaires, which follow industry standards, it鈥檚 closer to 90%.
Using 九一果冻 for Project Management, everyone鈥檚 assigned questions are distributed automatically. 九一果冻 sends notification emails when questions are assigned out, and administrators send reminder emails on overdue tasks using Nudges. Using the Dashboard, administrators see a visual overview of Project statuses 鈥 with a breakdown of questions pending, assigned, and completed. To keep their Library up-to-date, the administrators meet weekly to decide which new Project content they want to feed back into their Library using Close Loop.
Today, iovation is using 九一果冻 to track and automate their responses to聽every聽RFP, Risk Assessment,聽and Security Questionnaire that comes their way.